Queensland Narrating Service Privacy Notice

Queensland Narrating Service ABN 73 976 914 251 (Queensland Narrating) is committed to respecting the privacy of your personal information collected from its website. This website Privacy Notice explains our policy for dealing with personal information that we collect through our website under the domain name “www.qns.net.au” (Queensland Narrating Service Site).  By using the QNS Website you agree to the below Privacy Policy.

Throughout this Privacy Notice, we refer to your “personal information” which means information, which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We will post any changes to this Queensland Narrating Service Site Privacy Notice on the Queensland Narrating Service Site, so we encourage you to check this Queensland Narrating Service Site Privacy Notice from time to time.

Information collected on this website

 The information about you, which we may collect through the Queensland Narrating Service Site includes any messages or comments you submit to us via the Queensland Narrating Service Site. This includes:

  • any messages or comments you email us which may include personal information such as your name and email address.

In common with many websites we may also collect aggregated information, which tells us about visitors to the Queensland Narrating Service Site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Queensland Narrating Service Site are most commonly accessed. This information is used by us to help administer and improve the Queensland Narrating Service Site.

You may browse through information-only areas of the Queensland Narrating Service Site without providing any personal information to us. However, we may not be able to provide the full range of services through the Queensland Narrating Service Site if we are not provided with the information outlined above.

Queensland Narrating Service respects the privacy of all current and prospective clients. If you do not wish to receive communication (via mail, email or phone) from us, please call 3324 0004.


Like many websites, the Queensland Narrating Service Site may use “cookies” which store some information on computers accessing the Queensland Narrating Service Site. Cookies may be used by us for a variety of purposes. For example, we may use cookies to recognise a computer which has previously visited this Queensland Narrating Service Site and customise the Queensland Narrating Service Site according to previous preferences and site behaviour. Cookies may also be used to manage security and store information about the type of browser being used. With most Internet browsers, users can erase cookies from their computer, block all cookies, or receive a warning before a cookie is stored. However, some parts of this Queensland Narrating Service Site may not function fully for users that disallow cookies.

Use and disclosure of information

In addition to providing our products and services to you, we may use or disclose personal information that we collect about you:

  • to provide you with promotional information – in accordance with privacy laws – about our products and services;
  • for administrative purposes including research, planning, service development, security and risk management;
  • to the extent that we are required or authorised by law to do so.

We may use and disclose aggregated non-personally identifying information collected through this Queensland Narrating Service Site as part of our process of constantly improving the Queensland Narrating Service and Queensland Narrating Service services and products.

How we handle email and “Contact us” messages

Queensland Narrating Service may preserve the content of any email, or “Contact us” or other electronic message or form that we receive. Any personal information contained in those messages will only be used or disclosed in ways set out in this Queensland Narrating Service Site Privacy Statement. The message content may be monitored by our Queensland Narrating Service employees for purposes including troubleshooting, compliance, auditing and maintenance, or where email abuse is suspected.


The Queensland Narrating Service Site may, from time to time, contain links to the websites of other organisations, which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.


We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Access to information

If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Queensland Narrating Service Site Privacy Notice, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:

Contact Queensland Narrating Service

Email: qns@qns.net.au

Phone: (07) 3324 0004
Address: PO Box 1383, Coorparoo DC  Qld  4151
Version 1 – May 2014